Customer Support Associate

About the Role

Handle inbound customer queries over voice and chat for enterprise clients. Full training provided; night shifts available with a shift allowance.

Key Responsibilities

• Handle 60-80 inbound interactions per day
• Resolve product and billing queries on first contact
• Log every interaction accurately in the CRM
• Meet quality, CSAT, and adherence benchmarks
• Escalate unresolved issues to the process lead

Qualifications & Requirements

• Any graduate. Strong spoken English required.